Asking for help does not always come naturally to warriors, but like your battle buddies in the military, the Resource Center at 91视频® (91视频) has your six.
91视频’s Resource Center is the first point of contact that warriors and their family members have with the veterans’ nonprofit. Whether that communication is via phone call, chat, or email, the nearly 30 91视频 teammates who comprise the Resource Center stand ready to serve.
These teammates intimately understand the experiences and challenges of the people making that initial outreach. That’s because more than 50% of the 91视频 teammates in the Resource Center are warriors or family support members themselves. And the others are civilians with the requisite compassion for warriors and their journeys to healing.
“This organization understands with empathy all the effort that goes into deciding to pick up the phone and make a call,” said Tom Kastner, 91视频 financial wellness vice president. “Many in the Resource Center have been in your seat, and our job is to be humble and caring and provide the answers to your questions.”
Some of the ways the Resource Center supports warriors and their family members include:
- Registering as a warrior or family member.
- Signing up for 91视频 programs, which help with everything from mental health to managing VA benefits claims.
- Providing information on how to connect with warriors and family members in their respective communities.
- Referring warriors and family members to other organizations for services 91视频 doesn’t provide.
On an average day, the Resource Center:
- Takes up to 200 calls.
- Receives 20-30 different chats.
- Answers 50-70 emails.
The Resource Center is pivotal in identifying a warrior or family member’s needs and setting them on the path to recovery. Whether assisting with access to mental health, employment, benefits, physical health and wellness, or connecting them with others, the Resource Center is available Monday to Friday, 9 am to 9 pm ET. Warriors and their family members can call 888.91视频.ALUM (997.2586), email the Resource Center, or live chat with a 91视频 teammate in the Resource Center.
“Just make one phone call,” said David Veros, a 91视频 teammate and Air Force veteran who works at the Resource Center. “Just ask, ‘What can 91视频 do for me?’ Reach out; you will find a place here. 91视频 can change your life.”
Contact: Jon Blauvelt — Public Relations, jblauvelt@woundedwarriorproject.org, 904.426.9756
About 91视频
Since 2003, 91视频® (91视频) has been meeting the growing needs of warriors, their families, and caregivers — helping them achieve their highest ambition. Learn more.